Privacy Policy

Last updated: 10/7/2025

1. Introduction

Pi-99 ("Company," "we," "us," or "our"), the business name under which the Software is developed and distributed by its owner, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BeatDiscovery software, website, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Account Information: Name, email address, username, password, and profile information
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Contact Information: Information you provide when contacting customer support or participating in surveys
  • Communications: Messages, feedback, ideas, suggestions, and other communications you send to us
  • Identity Verification: Government-issued ID or other verification documents when required

2.2 Technical Information

We automatically collect technical information when you use our Services:

  • Device Information: Hardware model, operating system, browser type, device identifiers, and system configuration
  • Usage Data: Features used, time spent, actions taken, and interaction patterns within the software
  • Performance Data: Crash reports, error logs, performance metrics, and diagnostic information
  • Network Information: IP address, internet service provider, and general location information
  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Audio and Creative Content

  • User-Generated Content: Musical works, samples, presets, and other creative content you create using our software
  • Usage Patterns: How you use samples, presets, and features within the software
  • Project Data: Information about your musical projects and compositions (stored locally unless you choose to share)

2.4 Third-Party Information

  • Information from social media platforms when you connect your accounts
  • Information from payment processors and fraud prevention services
  • Information from analytics and marketing service providers
  • Publicly available information that we may associate with your account

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • Provide, operate, and maintain our Services
  • Process transactions and deliver purchased products
  • Authenticate users and prevent unauthorized access
  • Provide customer support and technical assistance
  • Send important updates about your purchases and account

3.2 Product Development and Improvement

  • Analyze usage patterns to improve our software and services
  • Develop new features and functionality
  • Conduct research and analytics to enhance user experience
  • Test and optimize software performance
  • Identify and fix bugs and technical issues

3.3 Communication and Marketing

  • Send promotional materials and product announcements (with your consent)
  • Respond to your inquiries and provide customer support
  • Conduct surveys and gather feedback
  • Personalize your experience and provide relevant content

3.4 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Protect our rights and property
  • Prevent fraud, abuse, and unauthorized access
  • Enforce our Terms of Service and other agreements
  • Respond to legal requests and court orders

4. Legal Basis for Processing (GDPR)

We process your personal information only when we have a valid legal basis to do so. If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal information based on the following legal grounds:

  • Consent: When you have given explicit consent for specific processing activities (which you may withdraw at any time)
  • Contract Performance: When processing is necessary for performance of a contract with you
  • Legal Obligation: When required to comply with a legal obligation
  • Legitimate Interests: When processing is in our legitimate interests and does not override your fundamental rights and freedoms
  • Vital Interests: When processing is necessary to protect your vital interests or those of others

Withdrawing Consent: Where we rely on your consent, you have the right to withdraw it at any time by contacting us through the secure support channel provided in your purchase confirmation. This will not affect the lawfulness of processing based on consent before its withdrawal.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in:

  • Payment processing and fraud prevention
  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Customer support and communication
  • Marketing and advertising services
  • Legal and professional services

5.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal process, court orders, or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Prevent or investigate fraud, abuse, or illegal activities
  • Enforce our Terms of Service or other agreements

5.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the acquiring entity.

5.4 Consent

We may share your information with your explicit consent or at your direction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security
  • Incident response and breach notification procedures
  • Regular backups and disaster recovery planning

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law. We apply the principle of data minimization and regularly review our retention practices.

Specific retention periods include:

  • Account Information: Retained while your account is active and for 7 years after closure for legal and tax purposes
  • Transaction Records: Retained for 7 years for tax, accounting, and legal compliance purposes
  • Support Communications: Retained for 3 years after resolution to improve our services
  • Marketing Data: Retained until you opt out or for 2 years of inactivity, whichever comes first
  • Technical Data: Retained for 1 year unless needed for security, legal, or legitimate business purposes
  • Cookies and Tracking Data: Retained according to cookie-specific retention periods (typically 1-24 months)

Automated Deletion: Where technically feasible, we implement automated deletion processes to ensure data is not retained longer than necessary.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 General Rights

  • Access: Request access to and receive a copy of your personal information
  • Rectification: Request correction of inaccurate or incomplete personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your personal information to another service provider
  • Restriction: Request restriction of processing of your personal information
  • Objection: Object to processing of your personal information for certain purposes

8.2 GDPR Rights (EEA Residents)

  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority
  • Right to object to automated decision-making and profiling

8.3 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

  • Right to know: Request access to the personal information we collect about you, including categories of data, sources, purposes, and third parties we share it with
  • Right to delete: Request deletion of your personal information (subject to legal exceptions)
  • Right to correct: Request correction of inaccurate personal information
  • Right to opt-out: We do not sell your personal information and never have
  • Right to non-discrimination: We will not discriminate against you for exercising your privacy rights
  • Right to limit sensitive data use: Request limits on use of sensitive personal information

8.4 How to Exercise Your Rights

Contact: Verified customers can contact us using the support channel provided in their official purchase confirmation or customer portal.

To protect user privacy and prevent spam or unauthorized data requests, we do not publish public contact email addresses.

For official legal correspondence, instructions are provided in your customer documentation or purchase receipt.

We will respond to your request within the timeframe required by applicable law (typically 30 days for GDPR requests and 45 days for CCPA requests). We may need to verify your identity before processing your request.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about how you use our Services.

9.1 Types of Cookies

  • Essential Cookies: Necessary for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Enable enhanced functionality and personalization
  • Targeting Cookies: Used to deliver relevant advertisements and marketing

9.2 Cookie Consent and Management

EU/UK Visitors: For visitors from the European Union and United Kingdom, we obtain your consent before placing non-essential cookies on your device, as required by the ePrivacy Directive and GDPR.

Managing Cookies: You can control cookie settings through:

  • Our cookie consent banner (for EU/UK visitors)
  • Your browser preferences and settings
  • Third-party opt-out tools for advertising cookies
  • Contacting us through the secure support channel provided in your purchase confirmation

Note: Disabling certain cookies may affect the functionality of our Services. Essential cookies cannot be disabled as they are necessary for the website to function properly.

10. Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child under the applicable age, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us through the secure support channel provided in your purchase confirmation.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your jurisdiction.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we transfer your personal information outside those regions using approved legal mechanisms such as:

  • Standard Contractual Clauses (SCCs): EU-approved contractual terms that provide adequate protection for personal data
  • Adequacy Decisions: Countries deemed by the European Commission to provide adequate data protection
  • Certification Schemes: Industry-recognized data protection certifications
  • Binding Corporate Rules: Internal data protection policies for multinational organizations
  • Other legally recognized transfer mechanisms as required by applicable law

US Data Processing: Our primary data processing occurs in the United States. We implement appropriate technical and organizational measures to ensure your data receives adequate protection regardless of where it is processed.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

12.1 Categories of Personal Information

We collect the following categories of personal information:

  • Identifiers (name, email, IP address)
  • Commercial information (purchase history, preferences)
  • Internet or electronic network activity (usage data, device information)
  • Audio, electronic, visual, or similar information (user-generated content)
  • Professional or employment-related information (if provided)
  • Inferences drawn from personal information (preferences, characteristics)

12.2 Sale of Personal Information

We do not sell personal information as defined by the CCPA. We may share personal information with service providers and business partners as described in this Privacy Policy.

12.3 Exercising Your Rights

To exercise your CCPA rights, please contact us through the secure support channel provided in your purchase confirmation. We may need to verify your identity before processing your request.

13. Third-Party Services

Our Services may contain links to or integrate with third-party websites, applications, or services. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

14. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the breach, its potential impact, and the steps we are taking to address it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website
  • Sending you an email notification (if you have provided your email address)
  • Providing notice through our Services

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

16. Contact Information

Verified customers can contact us through the secure support channel included in their official purchase confirmation or customer account portal.